Here is the FAQ
- Frequently Ask Questions that will make easy
for our valued customers for effective and easy
shopping experiences. The FAQ section of our
website allows you to ask questions about online
shopping and process. Answers to many of your
questions and query may be found below. If you
do not find your answer, please do email us
your questions. We will be happy to hear from
you and will respond in a short time.
Thank you very much for your interest and giving
your valuable time in NepalsCraft.com . |
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What is the shopping cart
and how does it work?
The shopping cart holds all the products that
you are ordering. You can add or remove products,change
quantities or go back to search for and add new
ones from the shopping cart until you decide to
finalise your order. |
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How to order products?
In our online eShop, select the first item you
wish to purchase by clicking on its "Add
to Cart" link. Please Add Quantity you wish
to purchase or leave the deafult quantity and
click again provided "Add to Cart" button.
You will be directed to the shopping cart details
page. You will see your selected item listed on
this page. Click on the "Continue Shopping"
button to return to our online eShop or you can
continue to browse through the various sections
and products link of our estore. Your selected
product will be recorded in our shopping cart.
To view while browsing our other section, you
can always click on "View Cart" Link.
If you want to remove any items from shopping
cart you can click on "Remove Item"
buttom and procced for your next item selection. |
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Adding multiple items in
shopping cart or shopping multiple items.
After completion of 1st Item Selection and added
to Shopping cart, Select the 2nd item you wish
to purchase by clicking on its Add to Cart"
link. Please Add Quantity you wish to purchase
or leave the deafult quantity and click again
provided "Add to Cart" button.You will
be directed to the shopping cart page again. You
will see your 1st and 2nd item listed on shopping
cart page. Repeat the process until you have selected
all the items you need. You can always remove
any items from shopping cart by clicking "Remove
Item" buttom and procced for your next item
selection. Also totally make empty cart by clicking
"Empty Cart" Button. |
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Do I need to sign up compulsory
while shopping through your website ?
There is no need to sign up seperately, you will
be automatically sing up while entering your details,
only extra field we add is password field. Its
easy. Your username will be email id and your
password. If you return back to our eShop or when
you are returning customer, you just enter your
registered email address and password you have
set, you do not need to enter billing and shipping
details. Once sign in, you could always change
and edit your details. Do not worry, if you forgot
your password, please submit your email id and
we will email your previous password promptly.
Your Privacy is our primary concern, Please read
our privacy policy for details |
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Can I enter different addresses
for shipping and billing?
Yes, you can. After you completed your shopping
and checkout, you will be requested to enter your
billing address & shipping address if you
are selected option as new customer. After completion,
the page appears with all ordered product details
with billing and shipping address. After that,
you will be directed to the next page to select
your payment options. If you click on credit card
payment link, you will be directed to shopping
controls 2checkout.com , and after checkout, you
will be directed to enter your billing address
and credit card details. By default, your shipping
address which you have entered earlier will stay
in the billing address boxes. No problem, just
clear the contents, and key in your actual billing
address. |
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How to enter additional
details in the shipping information page?
You can enter any related additional info or instructions
for shipping products. |
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What forms of payment do
you accept?
We accepts Online Ccredit Ccard payment by VISA,
MasterCard, American Express, Discover/Novus,
Diners Club, JCB processed through 2checkout.com.
And other payment methods like Bank SWIFT Transfer,
Western Union Money Transfer, Money Gram International
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Is it safe to use my credit
card?
Our online payment is made through 2CheckOut.com's
secured server. You can be assured and made confident
about the safety of your transactions that shopping
with us is 100% secure and Safe Shopping Guarantee.
We do not have access to your cerdit card informations,
and please do not email your credit card details
to us. |
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What if i do not want to
use online credit card or do not have credit card
?
For our cleint conveniences, we also accepts Bank
SWIFT Transfer, Western Union Money Transfer .
Please select one from other payment options from
payment processing page. or if you would like
to know more about it , please email us at info@nepalscraft.com |
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How much do you charge
for shipping?
All products orders Shipping charges are calculated
based on weight of package/order or volumetric
standard weight provided by DHL and Fedex Express.
DHL and Fedex Express is our official shipping
partner and use both depending on destination
route. |
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What if I don't receive
a confirmation of my order?
You should receive a confirmation of your order
at the e-mail address you provide when ordering
within an 12 hours of your order through 2checkout.com.
There will be verification email also sent by
2checkout after successful credit card processing.
If you do not receive the confirmation e-mail,
please call to 2checkout.com or us at +977-1-5525330
to confirm our receipt of your order or simply
email at sales@nepalscraft.com |
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How soon will I receive
my order?
Orders are dispatched as soon as possible after
it has been processed & after successful credit
card verification and comfirmation from 2checkout.com
. This will usually be either on the same day,
or the next business day after your payment is
verified. |
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How can I check on the
status of my order?
we will be providing you DHL Airway Bill Tracking
no through email. You can checkout status through
our website link from Order
Tracking Link or through DHLWebsite
or Fedex Express Website |
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Do you ship to PO Box?
No, please provide physical street address, because
DHL does not deliver to PO Box. We are sorry for
the inconvenience caused. |
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Will you share my information
with anyone else?
No. Any information you entrust to us stays with
us. It will never be shared with a third party.
For more information, please see our privacy policy.
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What if my question is
not answered in this FAQ?
Please send us your question via E-mail. We will
answer your question, and probably add it here
to our FAQ. or also can Call our customer service
team at +977-1-5525330 / Mob - 977-9841583579
/ fax : +977-1-5525125 . |
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What are your customer
service hours?
Our customer service department is available by
phone, +977-1-5525330 / Mob - 977-9841583579 /
fax : +977-1-5525125 , 9:30 AM - 6:30 PM NST.,
Sunday to Friday. |
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